Clinical Services Manager
MUST APPLY ON SILVERADO WEBSITE.
We’re hiring a Clinical Staff Manager – a detail-oriented and empathetic leader who will oversee clinical scheduling, caregiver coordination, and administrative support for our community.
Be a difference-maker with a memory care leader!
You’re a proactive and compassionate professional who thrives in a fast-paced environment. You understand the importance of efficient scheduling, strong communication, and supporting a team that delivers exceptional care to residents living with memory impairments.
What You’ll Be Doing:
Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios
Maintain caregiver shift preferences and availability in an active scheduling database
Respond to emergent scheduling needs with creativity and urgency
Supervise caregivers across all shifts, including PM, NOC, and weekends
Assist with recruiting, interviewing, onboarding, and orientation of new caregivers
Track and maintain associate licenses and certifications
Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics
Approve payroll and manage timecards for the clinical team
Collaborate with HR and DHS on performance concerns, workers’ comp, and leaves of absence
Coordinate training and continuing education for clinical staff
Oversee budgeting, inventory, and ordering of clinical supplies
Participate in quality improvement initiatives and community events
Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction
Supervise adherence to policies and procedures under Director of Health Services direction.
Qualifications:
Active CNA/GNA license preferred
High school diploma or equivalent required
Experience in healthcare scheduling, preferably with dementia-related care
Familiarity with scheduling software and dementia care practices
Willingness to work flexible hours, including evenings, weekends, and holidays
Empathetic communication style and a “can-do” attitude
Active role: walking, bending, lifting (up to 50 lbs.)
Commitment to working with seniors in a culturally diverse environment
Reliable transportation to meet attendance and punctuality standards
Comfortable working in an environment with animals and pets
Ability to collaborate with other department leaders
Why Choose Silverado?
Fortune Magazine Best Workplace in Aging Services™
Certified Great Place to Work®
Paid training and strong internal mobility
Anticipated pay range
$60,000—$65,000 USD
Silverado offers the following benefits to eligible employees:
401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
* Silverado does not accept candidates from outside recruiters or agencies for this role. *
Company Info
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Location
8401 Gas House Pike
Frederick 21701